About Us
The Customer Centric Impact Philosophy
The Customer Centric Impact Philosophy
Customer Centric Impact provides companies with customer experience strategies, tools, and processes that reduce churn and increase revenue. We build teams and company cultures that put the customer at the heart of your operations.
Customer Centric Impact provides companies with customer experience strategies, tools, and processes that reduce churn and increase revenue. We build teams and company cultures that put the customer at the heart of your operations.
We help optimize your tech stack to not only meet your CS team needs but to architect a scalable customer operation. We are familiar with CS tools like Gainsight, Totango, Salesforce, Zen Desk, and others that connect to build processes for a consistent customer experience. We can build a model that works for your measurement needs and data sophistication.
We help optimize your tech stack to not only meet your CS team needs but to architect a scalable customer operation. We are familiar with CS tools like Gainsight, Totango, Salesforce, Zen Desk, and others that connect to build processes for a consistent customer experience. We can build a model that works for your measurement needs and data sophistication.
We stay current with best practices across the CS industry by hosting and attending events like PULSE, Boston Pulse Local, CXPA Cleveland, and Fractionals United Customer Focus group. We bring this fresh perspective to your organization, as well as our network of other companies, private equity, and industry experts.
We stay current with best practices across the CS industry by hosting and attending events like PULSE, Boston Pulse Local, CXPA Cleveland, and Fractionals United Customer Focus group. We bring this fresh perspective to your organization, as well as our network of other companies, private equity, and industry experts.
Call or email us to book an appointment today!
Call or email us to book an appointment today!